OUR COMPUTER SUPPORT SPECIALIST PROGRAM
At Vantage college, our Computer Support Specialist program covers the diagnosis and repair of computer hardware and software problems and is designed to prepare individuals for junior-level jobs as a computer support technician. Our students are prepared for two national certifications, and take CompTIA’s A+ certification exam as a part of the program. Our students learn to troubleshoot and repair personal computers (hardware & software), and are able to install, upgrade, and support personal computers and associated peripheral devices in a network environment.
Once a student completes training, our full time Career Services staff offers job placement assistance. Our staff also offers students guidance, support and employment assistance even after completion of the program. Vantage graduates will complete school knowing that they have the skills to obtain a job, perform well, and advance in the career that they have chosen to become a valued member of the workforce. Vantage College also provides services such as flexible tutoring schedules, class-related field trips, guest speakers, and interview preparation.
WHAT A COMPUTER SUPPORT SPECIALIST DOES?
Computer Support Specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer problems. They play an important role in the daily upkeep of their organization’s computer systems by finding solutions to problems as they occur. Solving an IT problem in a timely manner is important because organizations depend on their computer systems. Computer Support Specialists may provide assistance to the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.
Computer Support Specialists typically do the following:
- Oversee the daily performance of computer systems.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Confer with staff, users, and management to establish requirements for new systems or modifications
Duration: The CSS program takes approximately 2.5 months (240 clock hours) to complete. Classes start ever 3-4 weeks.
- Computer Hardware
- Computer Software and Applications
- Windows Operating Systems
- CompTIA A+ and Microsoft MAT Certifications Preparation Lab
Graduates from this program might:
- Repair customers’ machines for a computer repair company
- Help maintain the hardware and software belonging to a company or governmental agency
- Work at a help desk, aiding callers to repair problems encountered while running software
- CompTIA's A+
- Microsoft's MTA: Windows Operating Systems Fundamentals (optional)
Financial Aid: Financial aid is available to all who qualify. Vantage College graduates never have to worry about making a payment while they are in school. Our graduates earn two certifications for the price of one.
SAMPLE JOB TITLES
Technical Support Specialist, Information Technology Specialist (IT Specialist), Support Specialist, Computer Technician, Computer Support Specialist, Help Desk Analyst, Technical Support Specialist, Network Support Specialist, Network Technician, Computer Specialist, Computer Repair Technician, Customer Service Engineer, Field Service Technician, and such.
According to the National Bureau of Labor Statistics, employment of computer and information technology occupations is projected to grow 12 percent from 2014 to 2024, faster than the average for all occupations. These occupations are expected to add about 488,500 new jobs.
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GAINFUL EMPLOYMENT DISCLOSURE INFORMATION
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